To place an order at www.artbooks.xyz you must select the products you wish to purchase and their quantities and add them to the basket. To conclude your order you must access the basket icon on the top right corner of the webpage for checkout and register your personal and payment details.

XYZ Books accepts payments through Bank Transfer or PayPal, an online payment service that allows you to send money online with an e-mail address. With your PayPal account, you can send money directly from your bank account or choose a credit card. When you proceed to payment with PayPal, you can choose to pay with VISA, MasterCard or with your own Bank Account. When using PayPal to shop at www.artbooks.xyz, XYZ Books reserves the right to check the validity of the PayPal account as well as to verify if there are enough funds to complete your purchase. XYZ Books reserves the right to deny any purchase.

Our prices, as stated on our website, are in Euros (€). XYZ Books reserves the right to change the prices at any time. Please note that depending on the country the order is shipping to, extra import duties, customs and local sales taxes may apply. These charges are beyond XYZ Books control and we are unable to accept any responsibility for these.

Shipping is not included in the price shown on the front page and product page. Shipping costs are added at checkout depending on your shipping details.

XYZ Books ships twice a week from Portugal, with no exact days of the week, depending on the orders. If you are in a hurry to receive our products and you are not sure about the timeline of shipping and delivery, please contact us to info@artbooks.xyz prior to placing your order, in order to see the best solution we can offer you.

If you are from the European Union, Economic deliveries take up to 10 business days and both Standard and Registered deliveries take up to 7 business days, for packages with the maximum of 2 Kg.

If you are from the USA, Canada or any Asian country, Economic Deliveries can take up to 21 business days and both Standard and Registered Deliveries can take up to 15 business days, for packages with the maximum of 2 Kg.

If you are from Australia, New Zealand or any other country, Economic Deliveries can take up to 21 days, and both Standard and Registered Deliveries can take up to 15 business days, for packages with the maximum of 2 Kg.

Note that the previous delivery days are merely indicative.

Standard and Registered take both the same time, but only Registered have a tracking number.

Note that only Registered deliveries will have tracking number, and the service might not be available for every country.

Depending on the part of the world you are from, delivery usually takes about one to thirty business days. XYZ Books shall not be responsible for occasional delays in situations like peak periods or unexpected events. If for any reason you didn’t received your order in a 30 days period, please contact us. XYZ Books will not be held responsible if the package gets restrained in customs, causing delays or the payment of extra taxes.

Before you place your order, you will be informed about delivery details. Economic, Standard or Registered delivery prices can be found at the Checkout page. Available delivery service may vary from country to country. Assuming that you gave us the right e-mail address, you will receive an e-mail confirmation with your delivery details.

From the moment the order leaves our facilities, XYZ Books cannot be responsible for stolen or delayed packages. 

Please be sure to insert the right billing and shipping address. We can only be responsible for shipping and handling charges on items that were sent incorrectly by XYZ Book’s own mistake. We are not able to resend your items to you. Eventually, if the item comes back to XYZ Books, you must pay the shipping charges again in order to receive the items as XYZ Books is not obliged to refund the shipping fees. We strongly advise you to check your information when processing with your order.

XYZ Books will offer you a refund or an exchange in case of damage of the product during transportation, excluding shipping costs, upon proof that the damage occurred during transportation. We will accept your request within 8 days of the reception date of the product and consequently file a complaint with our carrier which will provide you a solution in a 90 days window.

In case of an inaccurate delivery, a delivery of wrong item, or wrong quantity, XYZ Books corrects the delivery on his own costs. 

XYZ Books will not be held responsible for any mishandling of the items, or any minor defects.

In order for XYZ Books to provide a full refund or exchange, please return your order to:

XYZ Books
Rua Ilha do Príncipe Nº3A - Porta E
1170-182 Lisboa
Portugal

If your order got lost on the way, please let us know as soon as possible and we will file a complaint with our carrier and provide you a solution in a 90 days window.

The provisions outlined herein do not limit any applicable statutory rights.

For more information, please contact XYZ Book’s team at info@artbooks.xyz